WEBSITE TERMS AND CONDITIONS
Last updated: 2 September 2026
1. ABOUT US
1.1 These terms and conditions (the “Terms”) apply to your use of www.microbladesupplies.co.uk (the “Website”) and to orders placed through the Website, by telephone or by email.
1.2 The Website is owned and operated by Bare Face Beauty Limited, trading as MBS Microblade Supplies UK (“MBS”, “we”, “us” or “our”). Bare Face Beauty Limited is registered in England and Wales under company number 09817400. Our registered office is at 83 Chapel Lane, Wilmslow, England, SK9 5JH.
1.3 You can contact us at:
Email: info@microbladesupplies.co.uk
Telephone/WhatsApp: 07794 727262
Postal address: 83 Chapel Lane, Wilmslow, England, SK9 5JH
1.4 These Terms are written in English. If they are translated, the English version will take priority to the extent permitted by law.
2. IMPORTANT INFORMATION ABOUT OUR PRODUCTS
2.1 Our products are supplied for professional use. You must be at least 18 years old and appropriately trained, qualified, licensed and/or registered to purchase and use any product where professional training, licensing or registration is required.
2.2 By placing an order, you confirm that:
(a) you are legally entitled to purchase and use the products ordered;
(b) you have the training, competence and authorisation required to use them safely and lawfully;
(c) where applicable, you operate from premises registered with the relevant local authority or other competent regulator; and
(d) you will comply with the manufacturer’s instructions and all applicable laws, regulations, standards and local-authority requirements.
2.3 We may request reasonable evidence of your identity, age, professional training, qualifications, insurance, licensing or premises registration before accepting or dispatching an order. If satisfactory evidence is not provided, we may decline or cancel the order and refund any payment received.
2.4 Products must not be used on any person unless the person performing the treatment is properly trained and legally entitled to carry out that treatment. Products must not be supplied to minors or used contrary to their instructions, labelling, intended purpose or applicable law.
2.5 Product descriptions do not constitute medical advice or replace professional training, clinical judgement, manufacturer instructions, patch testing, client consultation, informed consent or appropriate insurance.
3. USING THE WEBSITE
3.1 You may use the Website only for lawful purposes. You must not:
(a) misuse the Website or knowingly introduce viruses, malware or other harmful material;
(b) attempt to gain unauthorised access to the Website, its server or any connected system;
(c) use false information, impersonate another person or use another person’s payment details without permission; or
(d) copy, scrape, reproduce or commercially exploit Website content except as permitted by law or with our written consent.
3.2 You are responsible for ensuring that information supplied to us is complete, accurate and current. If you create an account, you are responsible for keeping your login details confidential and for activity carried out through your account, unless caused by our failure to use reasonable care and skill.
3.3 We may suspend or restrict access to the Website where reasonably necessary for security, maintenance, legal or operational reasons.
4. PRODUCT INFORMATION AND AVAILABILITY
4.1 We take reasonable care to ensure that product descriptions, images, prices and availability are accurate. Images are illustrative, and colours and packaging may vary because of screen settings, manufacturing updates or supplier changes.
4.2 Product measurements, needle configurations, shades and other specifications are approximate unless expressly stated otherwise. You must check that a product is suitable for your intended professional use before ordering and again before use.
4.3 All products are subject to availability. We may impose reasonable quantity limits or withdraw a product where necessary.
4.4 If a product description or price contains an obvious error, we may correct it. If you have already ordered, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund
5. PRICES, TAXES AND DELIVERY CHARGES
5.1 Prices are shown in pounds sterling unless stated otherwise. The Website will state whether applicable taxes are included. Delivery charges and any available delivery options will be shown before you place your order.
5.2 Prices, offers and delivery charges may change, but changes will not affect an order that we have already accepted.
5.3 Discount codes are subject to their stated conditions, expiry dates and product exclusions. Unless we state otherwise, only one discount code may be used per order. Discounts cannot be exchanged for cash or applied retrospectively.
6. PLACING AN ORDER AND CONTRACT FORMATION
6.1 The display of products on the Website is an invitation to place an order and is not a binding offer by us.
6.2 By completing checkout and submitting an order, you offer to purchase the selected products on these Terms. You must check your order carefully before submitting it.
6.3 An automatic order acknowledgement confirms that we have received your order; it does not necessarily mean that we have accepted it.
6.4 A contract is formed when we send you a dispatch confirmation or otherwise expressly confirm that we have accepted your order. If an order is collected, the contract is formed when we confirm that it is ready for collection.
6.5 We may decline or cancel an order before acceptance where, for example:
(a) a product is unavailable;
(b) payment has not been authorised;
(c) there is an error in the price or description;
(d) we reasonably believe that the professional-use requirements in section 2 are not met;
(e) the order appears fraudulent, unlawful or intended for unauthorised resale; or
(f) we cannot deliver to the address provided.
6.6 If we decline or cancel an order after taking payment, we will refund the amount paid for the affected products and any related delivery charge.
7. PAYMENT
7.1 You must use a payment method that you are authorised to use. Payment may be processed by a third-party payment provider, subject to that provider’s terms and security checks.
7.2 We do not receive or store your full card details where payment is processed by an external payment provider.
7.3 We may delay dispatch while payment, identity, fraud-prevention or professional-status checks are completed.
8. DELIVERY
8.1 Available delivery methods, charges and estimated timescales are displayed at checkout. Delivery estimates are not guaranteed unless we expressly state that a delivery service is guaranteed.
8.2 We will deliver to the address supplied with your order. You are responsible for checking that the address and contact details are correct.
8.3 If you are a consumer, we will deliver without undue delay and normally within 30 days after the contract is formed unless another period has been agreed with you.
8.4 We are not responsible for delay caused by an event outside our reasonable control, but we will take reasonable steps to minimise the effect of the delay and keep you informed where appropriate. Your statutory rights are not affected.
8.5 Risk of loss or damage passes:
(a) to a consumer when the goods come into the physical possession of the consumer or a person identified by the consumer to receive them; or
(b) to a business customer on delivery to the address stated in the order, unless otherwise agreed in writing.
8.6 Ownership of the products passes to you when we have received payment in full and the products have been delivered.
8.7 For international orders, you are responsible for checking local import and professional-use rules and for paying applicable customs duties, import taxes and charges unless checkout expressly states otherwise. We may decline delivery to a territory where sale or delivery would be unlawful or impracticable.
9. CHECKING YOUR ORDER
9.1 Please inspect products promptly after delivery and contact us as soon as reasonably possible if an item is missing, damaged, incorrect, faulty or not as described.
9.2 Do not use a product that appears damaged, contaminated, incorrectly labelled, past its expiry date, unsealed when it should be sealed, or otherwise unsafe. Retain the product, packaging, batch/lot information and photographs so that we can investigate.
9.3 Nothing in this section limits any statutory right or remedy.
10. CONSUMER CANCELLATION RIGHTS
10.1 This section applies only if you are legally acting as a consumer. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Most purchases made for use in a professional clinic or treatment business will be business purchases and will not qualify for the consumer cancellation right.
10.2 If you are a consumer buying online, by telephone or by email, you normally have the right to cancel the contract without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods. If one order is delivered in separate instalments, the period runs from receipt of the final instalment.
10.3 To cancel, you must make a clear statement by emailing info@microbladesupplies.co.uk or writing to us at the address in section 1 before the cancellation period expires. Include your name, order number, contact details and the products being cancelled.
10.4 You must return the cancelled products without undue delay and no later than 14 days after telling us that you wish to cancel. Unless the products are faulty, incorrect or not as described, you are responsible for the direct cost of returning them.
10.5 You must take reasonable care of products while they are in your possession. We may make a lawful deduction from the refund if their value has been reduced by handling beyond what would be reasonably permitted in a shop.
10.6 The right to cancel does not apply in circumstances excluded by law, including sealed goods that are not suitable for return for health-protection or hygiene reasons if the seal has been broken after delivery. This exclusion may apply to sterile, single-use, cosmetic, pigment, needle, cartridge, aftercare or treatment products where the protective seal or sterile packaging has been opened or compromised.
10.7 If you validly cancel the whole order, we will refund the price paid and the cost of our least expensive standard delivery option. Additional costs of an enhanced delivery service are not refundable unless the goods are faulty or we agree otherwise.
10.8 We will make the refund using the original payment method unless agreed otherwise and without undue delay. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first. The refund will be made within the time required by law.
11. BUSINESS CUSTOMER RETURNS
11.1 If you purchase wholly or mainly for your trade, business, craft or profession, you are a business customer and do not have the statutory consumer cooling-off right described in section 10.
11.2 Except where a product is faulty, damaged, incorrect or not as described, a business return requires our prior written approval. Approved products must be unused, unopened, in saleable condition and returned in their original packaging within the period we specify. We may refuse a discretionary return of sterile, sealed, hygiene-sensitive, personalised, clearance or specially ordered products.
11.3 Any discretionary business refund may exclude original delivery charges and return costs. We will tell you about any reasonable restocking charge before approving the return.
12. FAULTY, DAMAGED OR MISDESCRIBED PRODUCTS
12.1 We are under a legal duty to supply products that conform to the contract. If you are a consumer, products must be as described, of satisfactory quality and fit for any particular purpose made known to us where the law requires.
12.2 If a product is faulty, damaged, incorrect or not as described, contact us at info@microbladesupplies.co.uk with your order details and, where reasonably requested, photographs and batch/lot information. We will explain the appropriate return process and your available remedy.
12.3 Nothing in these Terms limits a consumer’s rights under the Consumer Rights Act 2015 or any other non-excludable statutory right.
13. PRODUCT SAFETY, STORAGE AND PROFESSIONAL RESPONSIBILITY
13.1 You must inspect all packaging, seals, expiry dates and batch/lot information before use and follow all manufacturer instructions for storage, preparation, patch testing, application, disposal and record keeping.
13.2 Sterile or single-use products must not be reused, reprocessed or used if their sterile barrier is damaged or compromised.
13.3 Pigment colours and treatment outcomes can vary according to technique, skin characteristics, healing, aftercare and other factors. Images and shade guides are illustrative and do not guarantee an identical result.
13.4 Business customers are responsible for their treatment decisions, client assessment and consent, hygiene and infection-control procedures, insurance, licences, training, records and compliance with applicable professional requirements.
13.5 If a product is subject to a safety notice or recall, you must stop using it immediately and follow the instructions we or the manufacturer provide.
14. OUR LIABILITY
14.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or breach of a consumer’s statutory rights.
14.2 If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for business losses, including loss of profit, revenue, contracts, opportunity or business interruption, where you use products for commercial purposes.
14.3 If you are a business customer, subject to section 14.1:
(a) we will not be liable for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings, goodwill, reputation or data; and
(b) our total aggregate liability arising from an order will not exceed the total price paid or payable for that order.
14.4 We are not responsible for loss caused by misuse, use contrary to instructions, use by an untrained or unauthorised person, use after expiry, use where packaging or the sterile barrier was compromised, improper storage, unlawful treatment activity, or alteration of a product after delivery, except to the extent that the loss was caused by our breach or negligence.
15. EVENTS OUTSIDE OUR REASONABLE CONTROL
15.1 We are not liable for delay or failure caused by an event outside our reasonable control, including disruption to transport, postal or telecommunications networks, natural disaster, epidemic, industrial dispute, governmental action, import/export restriction, power failure or supplier interruption.
15.2 We will take reasonable steps to reduce disruption. If a material delay continues, either party may have a right to cancel the affected order. Where cancellation is appropriate, we will refund sums paid for products not supplied.
16. INTELLECTUAL PROPERTY
16.1 The Website and its content—including text, photographs, graphics, product descriptions, logos, designs, videos and software—are owned by us or licensed to us and are protected by intellectual-property laws.
16.2 MBS Microblade Supplies UK and any other names, logos or marks displayed on the Website are the property of their respective owners. No right to use a trade mark is granted without the owner’s written permission.
16.3 You may view and print Website content for personal or internal business reference. You must not reproduce, distribute, modify, publish, commercially exploit or create derivative works from it without our written permission, except where permitted by law.
17. PRIVACY AND COOKIES
17.1 We process personal information in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy and cookie settings tool.
17.2 Payment providers, couriers and other service providers may process personal information under their own privacy notices where applicable.
18. EMAIL MARKETING
18.1 We may send marketing emails where you have consented or where another lawful basis under applicable electronic-marketing law permits us to do so.
18.2 Every marketing email will provide a straightforward way to unsubscribe. You may also ask us to stop marketing by contacting info@microbladesupplies.co.uk. Service messages about an order or account are not marketing messages and may still be sent where necessary.
19. THIRD-PARTY LINKS
19.1 The Website may contain links to websites operated by third parties. We do not control those websites and are not responsible for their content, availability or privacy practices. A link does not necessarily mean that we endorse the third party.
20. CHANGES TO THESE TERMS
20.1 We may update these Terms to reflect changes in law, our products, the Website or our business practices. The version published when you place an order will apply to that order unless a change is required by law.
20.2 The current version and its last-updated date will be published on the Website.
21. GENERAL
21.1 If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
21.2 A delay or failure by us to enforce a right does not waive that right.
21.3 We may transfer our rights and obligations under a contract where this does not reduce a consumer’s rights. You may transfer your rights only with our written consent, except where the law allows otherwise.
21.4 A person who is not a party to a contract under these Terms has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
21.5 These Terms, together with the order, product description, Privacy Policy and any other terms expressly incorporated at checkout, form the agreement between us concerning the order. Nothing in this section excludes liability for fraud or prevents either party relying on a written statement expressly incorporated into the contract.
22. GOVERNING LAW AND JURISDICTION
22.1 These Terms and contracts made under them are governed by the law of England and Wales.
22.2 If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of any mandatory protections of the law applicable where you live and may bring proceedings in the courts available to you under applicable law.
22.3 If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from these Terms or an order.
23. COMPLAINTS
23.1 If you have a complaint, contact info@microbladesupplies.co.uk with your name, order number and details of the issue. We will try to resolve it promptly and fairly.
SOCIAL MEDIA COMPETITION TERMS
These terms apply in addition to any specific rules stated in the relevant competition post. If there is a conflict, the specific competition post will take priority.
1. The promoter is Bare Face Beauty Limited, trading as MBS Microblade Supplies UK, company number 09817400, registered office 83 Chapel Lane, Wilmslow, England, SK9 5JH (the “Promoter”).
2. Unless the competition post states otherwise, entrants must be aged 18 or over. Employees of the Promoter and anyone professionally connected with the competition may not enter.
3. No purchase is necessary. Entry instructions, eligibility requirements, opening and closing times, geographical restrictions and prize details will be stated in the competition post.
4. Entries received after the closing time, incomplete entries and entries that do not comply with the stated instructions may be disqualified.
5. The Promoter is not responsible for entries that are lost, delayed, incomplete or not received because of a technical or network failure outside its reasonable control.
6. Unless another method is stated, the winner will be selected at random from valid entries within seven days after the competition closes.
7. The winner will be contacted using the method stated in the competition post. The Promoter will never ask a winner to pay a fee to claim a prize. If the winner does not respond within five working days, cannot prove eligibility or declines the prize, the Promoter may select another winner.
8. The prize is non-transferable and no cash alternative is available. If circumstances outside the Promoter’s reasonable control make the advertised prize unavailable, the Promoter may substitute a prize of equal or greater value.
9. The Promoter may verify a winner’s identity, age, address and eligibility before awarding a prize.
10. Delivery arrangements and any delivery restrictions will be stated in the competition post or agreed with the winner. Unless stated otherwise, the Promoter aims to dispatch physical prizes within 28 days after the winner supplies the required delivery information.
11. The Promoter may amend, suspend or cancel a competition where reasonably necessary because of fraud, technical failure, legal requirements or circumstances outside its reasonable control. Any material change will be communicated through the relevant social-media account where practicable.
12. Personal information will be used to administer the competition, verify eligibility, contact winners and deliver prizes in accordance with the Promoter’s Privacy Policy. Winner publicity will be used only where the competition post explains this and any legally required consent or other lawful basis has been obtained.
13. A competition hosted on Facebook or Instagram is not sponsored, endorsed, administered by or associated with Meta, Facebook or Instagram. Entrants release those platforms from responsibility to the extent permitted by law.
14. The Promoter’s decision is final in relation to the proper administration of the competition, but nothing in these terms excludes any legal right or remedy.
15. These competition terms are governed by the law of England and Wales, subject to any mandatory rights available to entrants in other UK jurisdictions.